Raymond Fong, Chun Fung Tsai, Oi Yan Yiu
5 min
Before the COVID-19 pandemic, telepractice was not widely adopted in Hong Kong, largely due to the city's high population density and the resulting ease of access to physical medical facilities. This study investigated how the sudden onset of the pandemic forced a shift in service delivery models. Researchers conducted an online survey of 135 speech-language pathologists (SLPs) in Hong Kong between February and March 2020 to assess current telepractice usage, clinician perceptions, and training needs.
Of the 135 respondents, 34.8% had implemented telepractice, with the vast majority (72.3%) having initiated these services within the previous three months. The most common clinical applications were developmental language disorders and speech sound disorders, primarily involving school-aged children. Notably, 34% of practitioners reported using telepractice for dysphagia (swallowing) management, a significantly higher rate than reported in international literature.
Most practitioners who had not adopted telepractice cited concerns regarding patient suitability, age, and a lack of formal training. Among those who did use it, half perceived it as less effective than traditional face-to-face sessions. Furthermore, the majority of all respondents reported having no prior formal training in telepractice, highlighting a significant gap in professional preparation for this delivery model.
The findings illustrate how a global crisis can force rapid innovation in healthcare delivery, even in environments where it was previously considered unnecessary. The study highlights that while telepractice was successfully deployed as a stop-gap measure, the lack of standardized training and the perception of lower efficacy suggest that future integration requires structured professional development and evidence-based guidelines to ensure quality care across all clinical populations.
Alex: So they had a fixed mental model of what "real" therapy looked like, and the digital version didn't fit it.
Sam: Precisely. They viewed the screen as a limitation rather than a tool. And because they hadn't been shown how to adapt—how to use visual aids differently, or how to coach a parent to assist the child at home—they defaulted to the assumption that it wouldn't work.
Alex: That's a meaningful distinction. It's not that the technology failed them. It's that the method hadn't been rethought for the new setting.
Sam: Exactly. Most therapists were essentially trying to copy their in-person sessions onto a screen, move for move. Without training in how to reshape their approach for the medium, the screen felt like a constraint rather than a different kind of space.
Alex: So the cold plunge helped them survive the immediate crisis, but it didn't teach them how to actually work well in a digital environment.
Sam: That's a fair reading of it. The pandemic forced adoption of the tools, but it didn't necessarily shift the underlying belief that face-to-face care is the only legitimate form of care. Therapists were using video calls because they had to—not because they'd worked out how to use them well.
Alex: Did the study look at whether any of this actually helped patients? Or was it focused entirely on the therapists' perspectives?
Sam: It's focused on the therapists. And it's what researchers call a cross-sectional study—think of it like a single photograph of a moving train. It tells you what people were thinking at one specific moment, but it can't tell you how their confidence or their methods evolved over the months that followed.
Alex: So it's a baseline, not a verdict.
Sam: Exactly. We don't know whether these same therapists felt far more capable six months later. The study captures the initial reaction—the uncertainty, the skepticism, the improvisation—but not the arc of what came after. It's a bit like asking someone how they feel about a new job on their very first day.
Alex: And what the study seems to surface is that the biggest obstacle wasn't the software. It was professional identity—the sense that what they do requires physical presence, and that without it, something essential is missing.
Sam: That's the core of it. And the study's implication is fairly clear: if digital delivery is going to become a genuine part of this profession—not just an emergency workaround—then the skills required to do it well need to become part of standard training. Not something therapists figure out under pressure, but something they're prepared for from the beginning.
Alex: From emergency measure to standard practice. That's a different kind of change entirely.
Sam: It is. And this study, for all its limitations as a single snapshot, makes a reasonable case that the profession now has both the evidence and the experience to start making that shift deliberately—rather than waiting for the next crisis to force it.
Alex: Thanks for walking us through it. And thanks to everyone listening to ResearchPod.