ResearchPod Summary
In critical infrastructure maintenance, expert workers often possess tacit knowledge—actions they perform automatically or intuitively that are not documented in standard operating manuals. Traditional interview-based methods fail to capture these unconscious behaviors. The authors seek a way to automatically identify these unique expert actions by comparing video recordings of expert performance with videos of workers following a standard manual.
The researchers propose a framework that detects "anomalous frames"—segments where an expert's actions deviate from the manual. The process involves two main steps:
In a simulated maintenance experiment involving a distribution board, the proposed method successfully identified 11 types of expert actions that were not described in the official manual. The system achieved a 66.9% extraction rate, representing a 50-percentage-point improvement over conventional video-comparison techniques. This demonstrates that leveraging pre-trained VLMs can effectively codify tacit expert knowledge without requiring extensive training on domain-specific datasets.
This research provides a scalable, low-cost way to bridge the gap between expert experience and novice training. By automatically converting tacit knowledge into explicit, observable actions, organizations can improve the quality of maintenance training, enhance operational safety, and preserve critical skills as the workforce ages.
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